Frequently asked questions

Frequently Asked Questions.

1. 📦 What are your shipping options?

We offer standard and express shipping options. Shipping times and costs vary depending on your location and the shipping method selected at checkout.

2. ⏰ How long will it take to receive my order?

Standard shipping: 5–7 business days
Express shipping: 2–4 business days
You'll receive tracking information once your order has shipped.

3. 🔁 Can I return or exchange an item?

Yes! We accept returns and exchanges within 7 days of delivery. Items must be unused and in their original packaging. Please visit our Returns & Exchanges page for full details.

4. 🧾 How do I track my order?

Once your order is shipped, we’ll send you a tracking link via email or SMS. You can also visit our Track Order page and enter your order number and email to get real-time updates.

5. 💳 What payment methods do you accept?

We accept all major payment methods, including:

Visa, MasterCard, American Express, Discover
Apple Pay, Google Pay
Shop Pay
PayPal
Afterpay or Klarna (if enabled)

6. ✍️ Can I change or cancel my order?

Orders can only be changed or cancelled within 1 hour of placing them. Please contact our support team immediately at support@dustandtheglory.com.

7. 🛡️ Is shopping on your website secure

Absolutely. Our website is SSL encrypted and all payment transactions are processed securely through trusted payment gateways.

8. 📬 I have another question. How can I contact you?

We’re happy to help! Visit our Contact Us page or use the contact information below.

📞 Need more help? Contact us anytime!

Call Us: +1 (203) 540-2309
Email: support@dustandtheglory.com
Website: www.dustandtheglory.com